Instrumental In Assisting With The Management And Implementation
To whom it may concern:
I am Sandy Exstrand, the IT Director for Adirondack Trailways transportation company operating here in New York, New Jersey, Canada, and Massachusetts.
We first met Juan Trevino in 2001 when he worked for Vision Systems, later acquired by Tag Solutions. We attempted to work with Tag Solutions briefly, but shortly sought out Mr. Trevino’s new company Tech Valley IT in 2003 when we could not get the level of service we had come to expect.
Our production network consists of five main remote locations in addition to our corporate office. Tech Valley IT has expertly performed numerous network upgrades and updates and has guided Adirondack Trailways in the selection and scrutiny of technology vendors for our Line Of Business applications.
The network that Tech Valley IT has recommended and implemented operates 24/7 with downtime only for routinely scheduled maintenance or upgrades. This type of availability stems from an understanding of the technology and using high quality components, implementation, and maintenance procedures.
We are in the process of upgrading our ticketing infrastructure, and again Tech Valley IT has been instrumental in assisting with the management and implementation of this project.
From problems with workstations to troubleshooting telecommunications lines and dealing with 3rd party vendors, Tech Valley IT had a breadth of not only technology skills, but also the rare skill of translating the technical into plain English.
We rely on Tech Valley IT and highly recommend them to anyone seeking quality IT support and service.
Sincerely,
Sandy Exstrand
IT Directory
Adirondack Trailways
